Contact

Contact

The easiest way to contact Big Beaver Apparel online store is to send an e-mail to: shop@bigbeaverapparel.com

Our ambition is to answer you within 24 hours during business days.

Big Beaver Apparel online store:

Phone: 1(306) 267-7816

We are available between 10am – 5:30pm CST, Monday to Friday.

Keep up with us on Instagram and Facebook for new products, imagery, and events.

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FREQUENTLY ASKED QUESTIONS

Can I place a hold on an item over the phone?

Due to high demand, we can’t reserve items over the phone. If an item is out of stock you can sign up for a back in stock notification through the product page. When items become restocked you will receive a onetime e-mail and then you can purchase via online or in store.

We offer an In-store pickup option through our online store as an alternative to shipping via mail, for more information on In-store pickup click here.

What does In-store pickup mean?

During the online checkout process you have the option to choose to have the item shipped to your address or to pick up your order at Aust’s General Store – Big Beaver, Sk. Pickup orders are typically ready for pick up within 3 business days after you receive a confirmation e-mail. For more information on In-store pickup click here.

Big Beaver Apparel does not process or ship orders on Saturday, Sunday or company observed holidays.

How long will it take to ship my order?

Your order will usually arrive approximately 5-10 business days from the date of purchase. Please allow up to 2 business days for fulfillment after your order is placed. Any order placed after 1pm CST will be processed the following business day despite the shipping method. For more information visit our Shipping & Payment page here.

Big Beaver Apparel does not process or ship orders on Saturday, Sunday or company observed holidays. Christmas Holiday shipping could be delayed because of Canad Post volume.

What is the status of my online order?

If it has been more than 3 business days and you still have not received a shipping confirmation e-mail or any other communication from us regarding your online order, we would be happy to answer any questions you might have, just send us an email at store@bigbeaverapparel.com or give us a call at 306-267-7816 if you prefer. Please note orders placed on Saturday, Sunday or stat holidays will not begin processing until the following business day. Our online store office hours are Monday – Friday 10am-5pm.

What is your exchange policy?

For information on our exchange policy please visit our Policy page here.

I would like to get a few t-shirts printed, is this possible?

We will not be doing any custom print work as we make an effort to focus on our newly opened online retail store, and grow our own retail brand. If you have any questions or would like more information email us at shop@bigbeaverapparel.com our office hours are Monday – Friday 10am-5pm.

I don’t see my size as an option, are there bigger sizes available?

Our supplier only offers up to 2XL, we can offer up to 6XL Tee Shirts by special order only. For more information, email us at shop@bigbeaverapparel.com